Refund Policy

Eligibility

You are eligible for a full refund of a one-time program purchase when all of these apply:

• You submit the request within 14 days of the payment date.
• You have consumed no more than 25% of the paid content.
• The purchase was made directly through our checkout.

Exclusions

• Requests made after the eligibility window has closed.
• Accounts where downloadable templates or worksheets have been downloaded in bulk, or where the majority of the program has been completed.
• Accounts suspended for breach of our Terms of Service.
• Dissatisfaction with hiring outcomes. This is an educational program and does not guarantee employment or interviews.

How to submit a request

1. Email hello@remotereadyai.com with the subject "Refund request".
2. Include your order reference, the email used at checkout, and the payment date.
3. Briefly describe what did not work for you — this is used to improve the program.

You may also start the request on WhatsApp at +254 742 497 205, but the written email is required to process it.

Decision and processing time

• We acknowledge every request within within 1 business day.
• We confirm the decision within 3 business days.
• Approved refunds are returned to the original payment method through Pesapal. Depending on your bank or mobile-money provider, funds typically appear within 3–10 business days.

Method of refund

Refunds are issued to the same method used for payment (M-Pesa, Visa, Mastercard). We cannot refund to a different account, phone number or card.

Access after a refund

Access to paid modules and paid tools is removed when a refund is issued. Your free account and free-module access remain available.