Writing & research

Community moderator

You keep an online community safe and active: enforcing guidelines, answering members and escalating issues.

Beginner-friendly: Yes
Experience: None required
Education: No formal requirement
Portfolio: Not usually required
Communication: Strong written English
Technical difficulty: Low
Typical preparation time: 3–6 weeks of focused preparation

Common tasks

Reviewing posts against community guidelines
Answering member questions
De-escalating conflict
Reporting trends to the community manager

Transferable skills you may already have

Conflict resolution
Communication
Judgement
Empathy

Remote-work skills this role needs

Shift discipline
Written tone
Incident documentation

Role-specific skills

Guideline enforcement
Escalation paths
Community tooling

Recommended tools

Discord
Circle
Facebook Groups
Zendesk

Suggested practice projects

Write a community guideline set plus a moderation escalation ladder

Readiness checklist

I can explain what this role does day to day
I have practised with: Discord, Circle, Facebook Groups
I have at least one work sample I can share
My CV uses the keywords for this role
I have prepared answers to the interview questions below

Common job titles and search keywords

Community moderatorCommunity support associateTrust and safety associatemoderationcommunity guidelinesescalationtrust and safety

Likely interview questions

Two long-standing members are arguing publicly. What do you do?
When do you remove content versus warn a member?

CV guidance

Describe community size, tools used and the outcomes of your moderation.

Optimise my CV

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